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Refund Policy


Julia avatar
Written by Julia
Updated over a week ago

If you feel you are in need of a refund and you fit in the categories below, please let us know in a support ticket in the bottom right chat:

-To request a refund, you must submit a support ticket.
-Partial refunds may be granted once considered suitable.
-Some payment methods are nonrefundable, please be sure before purchasing.
-We can only refund the purchased amount back to the original source of the initial payment.
-Refunds for purchased items are only possible in the case the item has not been taken/used or withdrawn from the site, and within 14 days of the sale.
-A 3% processing fee may apply by the payment processor upon refund.
-Issuance of the refund may take up to 2 business days - Depending on the payment method the return of the funds may take up to 7 business days.

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