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All CollectionsRental FAQ
How and why do I verify my account
How and why do I verify my account


Julia avatar
Written by Julia
Updated over a week ago

We ask you to verify your account in an effort to combat fraudulent activity on our platform. The steps we ask you to go through prove that you are a legitimate person who has the right to use the payment cards you use with us.

With a verified account you will have access to rent within your subscription plan.ย 

In the case the payment method (debit or credit card) is not in your name and you are using a guardians (parents) card, they will need to provide the requested verification steps.

You can verify your account by going here through your mobile device:

If you have a QR code scanner, you can scan the top right to begin the process, or add the security numbers on the screen into your mobile device.

Verification for withdrawals:
If you are verifying your account with the sole purpose of upgrading your purchase limit, please visit the same link and request a "Withdraw" verification over at the top right.
Please keep in mind:
We require a valid payment card in order to fully review the account for rent. With a valid card on site, Paypal can also be used to purchase a subscription.

Additionally, contact support for help!

  • Reviews may be delayed during the weekend.

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